1. Before the goods are sent out to you.
The contract between us only becomes binding at the point when we process your payment. This occurs just before we send the goods out to you. Therefore you are free to cancel your order for any reason at any time before we despatch the goods to you.
2. After the goods have been sent to you.
a. Once we have sent the goods out to you, you have a statutory right, known as a ‘seven day cooling off period’ to cancel your order. If you wish to take advantage of this, you must cancel your order within seven working days, starting the day after you receive the goods.
b. This right of cancellation does not apply to the following goods: Perishable goods such as food or flowers; Audio or DVD recordings or computer software that you have unsealed; Magazines and periodicals;
3. Notifying us of your intention to cancel
You may telephone us on 01598 752225 to inform us of your intention to cancel. However, we require all cancellations to be confirmed in writing either:
a. by email to firstname.lastname@example.org or
b. by recorded delivery post to Exmoor Outdoors c/o Lynton & Lynmouth Tourist Information Centre Town Hall Lee Road Lynton Devon EX35 6BT
4. Returning the cancelled goods
Once you have notified us of your wish to cancel, we require you to return the goods to us at your own expense, as soon as possible, by:
a. filling out and enclosing with the goods our Internet Cancellations Form
b. by post or courier, returning the goods to the following address: Exmoor Outdoors c/o Lynton & Lynmouth Tourist Information Centre Town Hall Lee Road Lynton Devon EX35 6BT
5. Refunding the cost of the goods to you.
Once you have notified us of your wish to cancel, we will refund to you the price of the goods and the original delivery price as soon as possible, and, in any event within 30 days. Our preferred method of repayment is to credit the refund back to the original card with which you made the payment. If this method is not possible, please let us know how you require a refund to be made at the time that you notify us of your wish to cancel.